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Beat The Queue Guide
Last reviewed: 15 July 2026 · Beat The Queue version: 2.6.0 (11 July 2026)
Beat The Queue gives you everything you need to manage online ordering. Use this knowledge base to learn how to manage locations, menus, collection slots, orders, stock, payments and reporting.
Feature availability
The pages you see depend on your account features, connected equipment, and payment setup. Features marked Pro or described as account-controlled may not be included in every plan.
How the main terms fit together
- Account — your Beat The Queue account.
- Location — anywhere you accept orders, such as a food truck, takeaway, café, home kitchen, pop-up, or market stall.
- Menu — what customers can order at that location.
- Collection slots — when customers can collect from that location. The management screen is labelled Booking Slots.
- Orders — incoming customer orders for that location.
- Location — anywhere you accept orders, such as a food truck, takeaway, café, home kitchen, pop-up, or market stall.
These terms are used consistently throughout this knowledge base. A single account can have one or more locations, and each location can have its own menu availability, collection slots, stock, and orders.
What you can do
Depending on the account setup, teams can:
- receive and manage live orders;
- take counter orders using Till Mode;
- publish menus;
- control stock by location;
- create collection slots, event QR codes, and short links;
- offer pre-order collection times;
- take online payments and connect supported payment providers;
- print receipts, kitchen tickets, and box labels;
- review order history, customer insights, and business reports;
- customise the customer ordering app;
- publish customer announcements and follow-up messages;
- create permanent QR destinations and general-purpose short links; and
- order supported hardware and printed materials.